Returns and refunds

Withdrawal period

You have 14 days from receipt of your order to change your mind, without having to give a reason.

Return conditions

  • The perfume must be new, unopened and unsprayed, in its intact original packaging.
  • For hygiene reasons, perfumes that have been unsealed, opened or used after delivery cannot be returned or refunded (Article L221-28 of the French Consumer Code – Code de la consommation).

How to make a return

  1. Write to us at lritegefrance@gmail.com or via WhatsApp from the website, stating your order number.
  2. We will send you the return address by email or WhatsApp.
  3. Send the parcel back, carefully packaged, within 14 days of your request. Return costs are your responsibility. We recommend using a tracked service.

Refund

Once we have received and checked the perfume, we will refund the price of the product as well as the initial standard delivery costs within 14 days at the latest, using the same payment method as the one used for the order.

Damaged or faulty perfume, or an error on our part

If your perfume arrives broken or faulty, or if it does not match your order, contact us within 48 hours of receipt with a photograph. We will replace or refund it, and any return costs will be borne by us.

Refused or unclaimed parcel

If a parcel is returned to us because it was refused, unclaimed or the address was incorrect, we will refund the products, less the shipping costs.